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General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

1. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

3. Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

4. Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having come together in the same room at the same time;

5. Reflection period: the period within which the consumer can exercise his right of withdrawal;

6. Right of withdrawal: the possibility for the consumer to cancel the distance contract within the reflection period;

7. Day: calendar day;

8. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

9. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.

Article 2 -

Identity of the entrepreneur

ML Zegers JewelryByLouLou

Tilburgseweg 5

5066 BT Moergestel

Telephone number: 06-36323252

E-mail address: info@jewelrybyloulou.com

KvK:83982159

BTW: NL003907390B40

Article 3 -

Applicability 1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge to the consumer as soon as possible at the consumer's request.

3. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always rely on the applicable provision that is most favourable to him in the event of conflicting general terms and conditions.

Article 4 -

The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur. 3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular: • the price including taxes; • any delivery costs; • the manner in which the agreement will be concluded and which actions are required for this; • whether or not the right of withdrawal applies; • the method of payment, delivery or execution of the agreement; • the term for accepting the offer, or the term for honoring the price; • the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the basic rate; • if the agreement is archived after it has been concluded, how it can be consulted by the consumer; • the way in which the consumer can become aware of actions that he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded; • the possible languages ​​in which, in addition to Dutch, the agreement can be concluded; • the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and • the minimum duration of the distance contract in the case of an agreement that aims at the continuous or periodic delivery of products or services.

Article 5 -

The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures to that end.

4. The entrepreneur can – within legal frameworks – inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for responsibly entering into the distance contract. If the entrepreneur has good reasons not to enter into the agreement based on this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

  • a. the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
  • b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • c. the information about existing after-sales service and guarantees;
  • d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
  • e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

6. If the entrepreneur has committed to delivering a series of products or services, the provision in the previous paragraph only applies to the first delivery.

Article 6a -

Right of withdrawal upon delivery of products

1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within fourteen working days. This period commences on the day after receipt of the product by or on behalf of the consumer.

2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 6b -

Right of withdrawal upon delivery of services

1. When delivering services, the consumer has the option to dissolve the agreement without giving reasons within fourteen working days, commencing on the day the agreement was concluded.

2. In order to exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 -

Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, at most the costs of return will be at his expense.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 8 -

Exclusion of right of withdrawal

1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for products:

  • a) that have been created by the entrepreneur in accordance with the consumer's specifications;
  • b) that are clearly personal in nature;
  • c) that cannot be returned due to their nature;
  • d) that can spoil or age quickly;
  • e) whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  • f) for individual newspapers and magazines;
  • g) for audio and video recordings and computer software of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

  • a) concerning accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
  • b) the delivery of which has begun with the express consent of the consumer before the cooling-off period has expired;
  • c) concerning bets and lotteries.

Article 9 -

The price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

2. In deviation from the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This subjection to fluctuations and the fact that any stated prices are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: a) these are the result of statutory regulations or provisions; or b) the consumer has the authority to terminate the agreement on the day on which the price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

Article 10 -

Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date of the conclusion of the agreement.

2. A guarantee arrangement offered by the entrepreneur, manufacturer or importer does not affect the rights and claims that the consumer can assert against the entrepreneur in respect of a shortcoming in the fulfilment of the obligations of the entrepreneur on the basis of the law and/or the distance contract.

Article 11 -

Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has made known to the company.

3. Taking into account what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this at the latest one month after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.

4. In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after termination.

5. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. The right of withdrawal cannot be excluded for replacement articles. The costs of return shipment are for the account of the entrepreneur.

6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 12 -

Duration transactions

1. The consumer can terminate an agreement that has been entered into for an indefinite period at any time, taking into account the agreed termination rules and a notice period of no more than one month.

2. An agreement that has been entered into for a definite period has a maximum term of two years. If it has been agreed that the distance contract will be extended if the consumer remains silent, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be no more than one month.

Article 13 -

Payment

1. Unless agreed otherwise later, the amounts owed by the consumer must be paid within fourteen days after delivery of the goods or, in the case of an agreement to provide a service, within 14 days after issue of the documents relating to this agreement.

2. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. If advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.

3. The consumer has the duty to report any inaccuracies in the payment details provided or stated to the entrepreneur without delay.

4. In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 -

Complaints procedure

1. The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

Article 15 -

Additional or deviating provisions Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data

 

 

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