Delivery Time

We aim to ship your order within 1 to 2 business days. You will always receive a notification once your order has been shipped. Within the Netherlands, delivery time is usually 1 to 2 business days. For deliveries outside the Netherlands, delivery times may be longer; please contact us. If you have not received your order after 3 business days, please feel free to contact us.

 

Shipping Costs

We ship orders via Post.nl parcel post with track & trace.

 

Returns

It may happen that you are not satisfied or that the product does not meet your expectations.

In that case, we kindly request that you return the item to us within 14 business days. Our returns address can be found below.

We also request that you inform us via our contact form. Please include your first and last name and, if possible, your order number.

We request that you return the item in its original packaging and in unworn condition.

Please note that the costs and risk of returning the product are entirely the customer's responsibility.

Once we receive the product in good condition, we will refund the purchase price including VAT as soon as possible.

Please note: Custom orders made to order cannot be returned. These items are made to your specific specifications, requiring materials, time, and care.

 

Return address:

J. By LouLou

Tilburgseweg 5

5066BT Moergestel

Netherlands