JewelryByLouLou Privacy Policy

About our privacy policy
JewelryByLouLou cares deeply about your privacy. We therefore only process data that we need for
(improving) our services and carefully handle the information we have collected about you and your use of
our services. We never make your data available to
third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by
JewelryByLouLou. The effective date for the validity of these terms and conditions is 14/01/2025; with the publication
of a new version, the validity of all previous versions expires. This privacy policy describes what data
we collect about you, what this data is used for, and with whom and under what
conditions this data may be shared with third parties. We also explain how
we store your data and how we protect your data against misuse, and what rights you have
with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person. You will find their contact details at the end of our privacy policy.
About data processing
Below, you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.
Webshop software
MijnWebwinkel
Our webshop is developed with software from MyOnlineStore. Personal data that you provide to us for the purposes of our services is shared with this party. MyOnlineStore has access to your data to provide us with (technical) support; they will never use your data for any other purpose.
MyOnlineStore is obligated to take appropriate security measures based on the agreement we have with them. MyOnlineStore uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.
mijnwebwinkel
We use the services of mijnwebwinkel for our regular business email correspondence. This party
has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and
our data as much as possible. MyWebShop does not have access to our mailbox, and we
treat all our email correspondence confidentially.

 

Payment processors
Pay.nl
To process (part of) the payments in our online store, we use the payment service provider Pay.nl. Pay.nl processes your name, address, and city of residence, as well as your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures
to protect your personal data. Pay.nl reserves the right to use your data
to further improve its services and, in that context, to share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Pay.nl shares
personal data and order data with deferred payment service providers. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Pay.nl's services for which it engages third parties. Pay.nl does not retain your data longer than permitted by law. Mollie
We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address, and residence information, as well as your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your
personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties.
All the above-mentioned safeguards regarding the protection of your personal data also apply
to the parts of Mollie's services for which it engages third parties. Mollie does not retain your
data longer than legally permitted.

Klarna
We use the Klarna platform to process (part of) the payments in our online store. Klarna processes your name, address, and residence information, as well as your payment details such as your bank account or
credit card number. Klarna has taken appropriate technical and organizational measures to protect your
personal data. Klarna reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties.
In the event of a request for a deferred payment (credit facility), Klarna shares personal data and
information regarding your financial position with credit rating agencies. All the above-mentioned
guarantees regarding the protection of your personal data also apply to the
parts of Klarna's services for which it engages third parties. Klarna will not retain your data
longer than legally permitted.

 

Reviews
Etsy
EXAMPLE: We collect reviews through the [PROVIDER] platform. If you leave a review through
[PROVIDER], you are required to provide your name and email address. [PROVIDER] shares this information
with us so we can link the review to your order. In some cases, [PROVIDER] may contact
you to provide an explanation of your review. If we invite you to leave a review,
we share your name and email address with [PROVIDER]. They use this information solely for the purpose of
inviting you to leave a review. [PROVIDER] has taken appropriate technical and organizational
measures to protect your personal data. [PROVIDER] reserves the right to
engage third parties for the purpose of providing the service, for which we have given
[PROVIDER] permission. All the above-mentioned guarantees regarding the protection
of your personal data also apply to the parts of the service for which
[PROVIDER] engages third parties.

Shipping and logistics
PostNL
If you place an order with us, it is our responsibility to have your package delivered to you. We use
the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name,
address, and city details with PostNL. PostNL uses this data only for the purpose of
executing the agreement. If PostNL engages subcontractors, PostNL will also make your data
available to these parties.

Invoicing and accounting

SnelStart
EXAMPLE: We use the services of
[PROVIDER] to maintain our administration and accounting. We share your name, address, and city details, as well as details regarding your order.
This data is used to administer sales invoices. Your personal data is
sent and stored securely. [PROVIDER] is obligated to maintain confidentiality and will treat your data
confidentially. [PROVIDER] will not use your personal data for purposes other than
described above.

External sales channels
Etsy
EXAMPLE: We sell (some of) our items through the [PROVIDER] platform. If you place an order through this
platform, [PROVIDER] will share your order and personal data with us. We use
this data to process your order. We treat your data confidentially and have taken appropriate
technical and organizational measures to protect your data against loss and
unauthorized use.

Purpose of data processing
General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of
processing is always directly related to the order you place. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your
request—we will explicitly ask for your permission. Your
data will not be shared with third parties, except to meet accounting and other administrative
obligations. These third parties are all bound by confidentiality based on the agreement
between them and us, an oath, or a legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving
our services. This data (for example, your IP address, web browser, and
operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, JewelryByLouLou may be legally obligated to
share your data in connection with tax or criminal investigations by government authorities. In such
cases, we are forced to share your data, but we will object to this within the limits of the law.

 

Retention Periods
We retain your data for as long as you are our client. This means that we keep your client profile until you
indicate that you no longer wish to use our services. If you inform us of this, we will
also consider this as a request to be forgotten. This also means that we will not retain your data for longer than two years
from the last contact or transaction, unless there is a legal justification for doing so. Due to applicable administrative obligations, we are required to retain invoices containing your
(personal) data, so we will retain this data for the duration of the applicable retention period.
However, employees no longer have access to your client profile and documents we have produced in connection
with your assignment.

Your Rights
Under applicable Dutch and European legislation, you, as a data subject, have certain rights with
regard to the personal data processed by or on behalf of us. We explain below which
rights these are and how you can invoke them. In principle, to prevent misuse,
we only send transcripts and copies of your data to the email address already known to us. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain records of processed requests; in the case of a request to be forgotten, we will administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of access
You always have the right to access the data that we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted,
we will send you a copy of all data to the email address we have on file, along with an overview of the processors
who hold this data, stating the category under which we have stored this data.

 

Right to Rectification
You always have the right to have the data we process (or have processed) that relates to you personally or
can be traced back to you personally, amended. You can submit a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted,
we will send you confirmation that the data has been amended to the email address we have on file.
Right to Restrict Processing
You always have the right to restrict the data we process (or have processed) that relates to you personally or
can be traced back to you personally. You can submit a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted,
we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

 

Right to data portability
You always have the right to have the data we process (or have processed) that relates to you personally or
that can be traced back to you, processed by another party. You can submit a request to this effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
request is granted, we will send you copies of all data
about you that we have processed or that has been processed on our behalf by other processors or third parties, to the email address we have on file.
In all likelihood, we will no longer be able to continue providing services in such a case, because the secure
linking of data files can then no longer be guaranteed.

 

Right to object and other rights
In appropriate cases, you have the right to object to the processing of your personal data
by or on behalf of JewelryByLouLou. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

 

Cookies
Google Analytics
Our website places cookies from the American company Google as part of its "Analytics" service.
We use this service to track and obtain reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this
data. We collect information about your browsing behavior and share this data with Google. Google can interpret this
information in conjunction with other data sets and thus track your movements on the internet.
Google uses this information to provide targeted advertisements (AdWords) and
other Google services and products.
Third-party Cookies
If third-party software solutions use cookies, this is stated in this
privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most
recent version on this page. If the new privacy policy affects how we process already collected
data relating to you, we will notify you by email. Contact details
JewelryByLouLou
Tilburgseweg 5 5066BT Netherlands T (063) 632-3252 E info@jewelrybyloulou.com
Contact person for privacy matters
ML Zegers